GTAG: IT Change Management, 4th Edition

With effective change management, organizations can address risk, reduce unplanned work, limit unintended results, and improve service quality.

This guide helps internal auditors:

• Understand the growing complexities and importance of change management.
• Learn what questions to ask to assess the organization’s change management capability.
• Recognize leading practices.
• Assess change management controls.

The guide includes a customizable IIA Audit Tool: IT Change Management – Risks, Controls, and Walkthrough Questions to assess key areas related to change management.

This updated version supersedes all previous editions of this title.

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Tool to use with this practice guide

IT Change Management – Risks, Controls, and Walkthrough Questions